Job Description

• Take responsibility for the day to day operation of the NOC team and providing overall guidance and supervision.
• Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network.
• Responsible for escalated network operation, 
• Follows operating procedures and utilizes established support tools for analysis and reporting requirements,
• Troubleshoot all network problem, that can disrupt customer connection to the internet,
• Independently utilize all variable resources (knowledge base, internal resources, online resources) to ensure timely resolution of network issues,
• Analyze customer problem/needs, provide suggestion related with the customer network if needed to solve the problems or meet their requirements,
• Take up activities, use lab infrastructure for self study and environment and present to other team member
• Develop the existing network to meet the future needs,